FAQ
your order on figaret.com
How to order?
To place an order on our online store, you must create an account by clicking on "my account" at the top right of your screen.
When you have chosen the item and the desired size, click on “Add to cart”. You can continue your shopping, or click on "Validate my order" to proceed
to the regulations.
I can't order, can someone help me?
For any request for information, you can contact us by entering your request in the "Contact us" section, specifying your contact details in your e-mail, as well as the subject of your request.
Our Customer Service can also be contacted on 01 46 22 23 24 from Monday to Friday from 9:30 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m. , via this form, or by e-mail at serviceclient@figaret.com .
How do I know if my order has been validated?
Once you have placed an order, you will receive a confirmation email informing you that your order has been validated.
Can I modify my order once it has been placed?
Once the confirmation email has been sent, you will no longer be able to modify your order.
We invite you to contact Customer Service to find an appropriate solution depending on the status of your package.
Personal data
Are my personal data confidential?
In accordance with the General Data Protection Regulations, Figaret undertakes to protect your personal data as well as possible.
Placing an order requires the opening of an account containing several data concerning you (name, address, telephone, etc.). These are kept on our site and we undertake to disclose them only to third parties involved in the processing of your order (banking establishment, delivery service).
You have the right to access, modify, rectify and delete your data at any time.
To exercise this right, you must send an e-mail to customer service. You can also modify them online on you have an account.
How do I modify my profile ?
To modify your profile, simply identify yourself on " Account " and enter your e-mail address and password provided when you registered. Then go to the “ Personal data ” section. You will find there all the information fields (personal data, password, etc.) entered when creating your account, which can be modified, rectified and deleted according to your wishes.
Forgot your password ?
In the event of loss of the password, go to " Account ", then below the "Password" field, you will be able to request new identifiers by clicking on:
"Forgot your password ?"
A new password will be sent to your e-mail address.
payment information
What are the possible means of payment on Figaret.com?
The accepted payment methods are as follows:
- Bank Card (Visa, Mastercard, American Express)
- Paypal (online payment solution)
- By Figaret e-gift card (purchased on the website only)
- Alma (3x payment service free of charge from 200€ purchase)
Can I pay securely online?
At Figaret Paris, the security of your online payments is a priority. To ensure this maximum security, your bank details are transmitted to our servers in an encrypted manner using the SSL (Secure Socket Layer) protocol via the Hipay solution. In this way, neither Figaret Paris nor Hipay is in possession of your bank details, allowing you to make your purchases with complete peace of mind.
What should I do if my online payment is refused?
If your online payment is refused, we invite you to try again or to use another means of payment such as PayPal.
If your credit card was declined, it could be for one of these reasons:
- You made a mistake in entering your confidential code
- You made a mistake in entering the expiry date of your card or its security code (cryptogram)
- Your names and/or your address do not correspond to those registered by your bank
- Your account does not have enough funds to cover the payment
Please contact your bank or your credit institution if you want more information in the event of a refused payment. We invite you to contact us afterwards if your bank does not provide you with a satisfactory explanation.
Delivery information and tracking of your order
What types of delivery are available?
In France :
- Home and Relay Point delivery is free and is available from some of our partners (the list of available partners will be offered when choosing delivery)
- Express home delivery via Chronopost is available for €10. It guarantees next day delivery for any order placed before 12 p.m. and within 2 working days for any order placed after 1 p.m.
- Click & Collect delivery is available in all our stores that offer this service.
* Service suspended in shops closed during the summer period.
In Europe and internationally:
- We continue to deliver with Chronopost and UPS in all other international countries
What are the delivery times and costs?
FRANCE & DOM-TOM* (Corsica and Monaco included)
|
Type of delivery |
Provider |
delivery time |
Price |
|
Standard* |
Colissimo |
3-5 working days |
free |
|
Express |
Chronopost |
2 working days |
10€ |
|
Relay Point |
Post Office or Parcel Relay |
3-5 working days |
free |
| Click&Collect** |
UPS |
2 working days |
free |
*A period of 10 working days is to be counted for delivery in the French overseas departments and territories.**All Click&Collect orders must be collected in store by the customer with their ID and an electronic or printed copy of the order confirmation email. Click&Collect orders are kept in store for a maximum period of 30 days.
EUROPE
Deliveries in Europe are made by Chronopost. The delivery amount will depend on the country of delivery, we invite you to discover it during checkout.
The order is invoiced excluding taxes and VAT is therefore deducted from the amount paid. Possible customs duties may still be claimed depending on the country of delivery. In this case, the customer is responsible for paying these possible customs duties to the carrier at the time of delivery. The customer is responsible for checking customs regulations and any related costs before placing an order.
INTERNATIONAL
International deliveries are made by DHL. The delivery amount will depend on the country of delivery, we invite you to discover it during checkout.
|
Country |
Threshold |
Below |
Above |
|||
|
Canada |
300 CAD |
15 CAD |
free |
|||
|
United States |
200 USD |
12 USD |
free |
|||
|
Singapore |
350 SGD |
15 SGD |
free |
|||
The order is invoiced excluding taxes and VAT is therefore deducted from the amount paid. However, possible customs duties may be claimed depending on the country of delivery. In this case, the customer is responsible for paying these possible customs duties to the carrier at the time of delivery. The customer is responsible for checking customs regulations and any related costs before placing an order.
How to track my order ?
To track your order, refer to the shipping email containing the package tracking number. You can also find it in the " History of your orders " section in " Account " once you have identified yourself.
You will find a detailed table summarizing all of your orders, a link to the carrier's website to track each package shipment and your invoices to download online.
I made an e-reservation, how do I know if my request has been taken into account?
If the e-reservation has been made on our online store, a confirmation text message and a withdrawal code will be sent to you.
I have my order delivered to the store (Click&Collect), when should I pick up my order?
Once your order has been placed, a shipping email will be sent to you with the package tracking link. To track your order, simply click on this link or identify yourself on " Account " with the e-mail and password used to create your account. Then go to the “ History and details of my orders ” section. You will find a detailed table summarizing all of your orders, a link to the carrier's website to track each shipment of parcels as well as your invoices to download online.
What is the procedure for picking up an order in store (Click&Collect)?
You must present your order confirmation e-mail (paper format or electronic format on your smartphone) as well as an identity document in accordance with the name present on the e-mail. The order can be withdrawn by a third person with an identity document of the one who made the purchase.
I have my order delivered to a store (Click;Collect), how long is the package kept?
An order delivered in store (Click & Collect) is kept for a period of 30 days from the date of receipt in store. After this time and after a final telephone reminder, the package will be returned to our warehouse. Upon receipt, we will refund within 35 days.
I am delivered to a Relay Point, how long is the package kept?
An order delivered to a Relay Point is kept for a period of 14 days from the date of delivery to this Relay Point.
Returns, Exchanges and Refunds
How to return/exchange a product purchased on www.figaret.com?
Exchanges are not possible on our online store, but in accordance with current legislation, you have a 14-day cooling-off period to return the products you have ordered and receive a refund.
Products must be returned labelled, in their original condition and packaging. Please note that embroidered products are unique and personalized. They cannot be returned or exchanged.
If you wish to return your purchase by post, please go to the Return section.
If you wish to visit our boutique (in France only), you can return your product within 14 days of receipt of your order. You will be offered a credit note valid for 1 year or an exchange.
Return postage is free for orders delivered within France.
How do I return/exchange an item purchased in store?
For in-store purchases, returns can be made in-store within 30 days by presenting your receipt
You can make an exchange within them. Refunds are not possible but you will be able to benefit from a credit note, valid for 6 months
Have or gift card
I have a credit or a gift card to use in store, how do I use it?
You cannot use your gift card or shop on our website because our current commercial policy does not allow us to do so.
Credits and gift cards are valid in store for 6 months.
product information and maintenance
How do I know if an item is available?
An item is available if you can add it to your shopping cart. If the size is greyed out, the item is no longer available in that size and you will not be able to add it to your cart.
There are some items you can pre-order. If this is the case, you will see this indication directly on the product sheet
I want to buy a custom-made shirt, how do I do it?
To benefit from this service, we invite you to go to the store only . You can make an appointment by completing the form available on the tailor-made page. A tailor-made expert will get back to you by email
To offer, you can buy our tailor-made box available on our online store so that the person can go to the store with it
You cannot use this service on our website
How to choose my size?
You can view our size guide here .
You can also find size advice on each product sheet by clicking on the “ size guide ” tab. If you have any doubts or if you need advice and/or answers to your questions, we invite you to contact us at serviceclient@figaret.com who will respond to you within a maximum of 48 hours
Where are Figaret shirts made?
Since 1968, Figaret has worked with the largest weaving houses such as Thomas Mason and Albini. From these privileged relationships were born exclusive fabric collections for Maison Figaret, in double-twisted cotton from Egypt, whose crops offer the best quality cotton in the world.
Figaret shirts are designed by our design teams in Paris, and made in workshops trained in the requirements and techniques of the House in Europe (Romania, Poland, etc.), Tunisia and Morocco. These artisans whom we consider to be real partners bring their expertise in the cutting and precision assembly of the most beautiful fabrics. Concerning the custom-made shirts, they are all made in France.
How do I care for my Figaret shirt?
In order to guarantee your shirt durability and comfort, we recommend washing it at 30° in the machine, buttoned up and inside out to preserve the fabric and mother-of-pearl buttons. The dryer is to be avoided because it prematurely wears out the fabric and the banging of the drum weakens and can break the mother-of-pearl buttons.
Regarding your viscose blouses and shirts, it is best to wash them by hand and in cold or lukewarm water. If you decide to machine wash your shirt, do so carefully. Wash your viscose clothes with similar materials or use washing nets to protect them. Opt for a cycle not exceeding 40° with a delicate washing program and avoid wringing the laundry.
How to keep informed of news about Figaret Paris products?
Creating your account includes subscription to Figaret Paris newsletters. You can unsubscribe at any time by selecting "No" in the "Newsletter subscription" category or by clicking on the link provided for this purpose located at the bottom of each newsletter.
I have a problem with my Figaret product. What should I do ?
If you encounter a problem with one of your items purchased in store, we invite you to visit it so that our advisers can carry out an initial assessment.
If your purchase was made on our website, please contact Figaret Customer Service at the following address: serviceclient@figaret.com
Attach a photograph of the alteration to your item. We will provide you with an appropriate response within 48 hours.
